1. Introduction and Data Controller
This Privacy Policy outlines how Stepfreshmat collects, uses, and safeguards personal data in accordance with the Personal Data Protection Act (PDPA) of Singapore and the General Data Protection Regulation (GDPR) of the European Union.
Data Controller: The data controller responsible for your personal information collected through [www.stepfreshmat.com] is Stepfreshmat, operated from Singapore.
Contact Information: For any privacy-related inquiries, you may contact us at entrance@stepfreshmat.com.
2. Information We Collect
We collect information necessary to fulfill orders for our entrance mat products and manage interactions on our website, including:
Contact Details: Name, email address, telephone number (+65 85113584), and delivery address.
Transaction Information: Details regarding purchases made on [www.stepfreshmat.com].
Technical Data: IP address, browser type, and basic usage statistics gathered via standard website navigation.
3. Payment Processing via Stripe
To facilitate secure checkout and payment processing, financial transactions on [www.stepfreshmat.com] are handled by Stripe.
When you complete a purchase, your payment details (such as credit or debit card information) are transmitted directly to Stripe, Inc. and its affiliates.
Stripe processes your personal and financial data in accordance with its own privacy policy and regulatory obligations. Stepfreshmat does not store full credit card numbers on local servers.
4. Data Retention Period
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal, tax, or accounting requirements, and resolve potential disputes.
Transaction and Tax Records: In compliance with financial and tax regulations applicable to our operations, transaction records and corresponding customer data are retained for a minimum period of 5 to 7 years.
General Inquiry Data: Correspondence and communication logs are retained for up to 2 years following the closure of the inquiry, unless a longer retention period is mandated by law.
Once the applicable retention period expires, personal data is securely deleted or anonymized.
5. Your Data Protection Rights
Depending on your location within the European Union (under the GDPR) or Singapore (under the PDPA), you may hold specific rights regarding your personal data, including the right to access, correct, or request deletion of your information. To exercise these rights, please submit your request to entrance@stepfreshmat.com.
6. Updates to This Privacy Policy
Stepfreshmat reserves the right to amend this Privacy Policy at any time to reflect operational updates or changes in legal compliance requirements. Any modifications will be posted directly on [www.stepfreshmat.com]